Covid-19 Response and book with “free cancellation” for a limited time

  • mars 30, 2020

We are all going through difficult times and looking forward to the days when the pandemic is over and we can all go back to Raja Ampat for scuba diving and snorkeling. The Covid-19 pandemic has been severely affecting Papua Explorers and Coralia with the rest of the world, as more and more countries are closing down their borders and ordering a lock-down for their citizens. The Indonesian government has suspended the tourist visas for at least one month and Sorong may be having a temporary lock-down soon. Unfortunately, these circumstances force us to temporarily cease our operations.

Naturally, our first priority is the safety and wellbeing of our team. We realize that the livelihood of hundreds of families depend on us and we are committed to keeping our staff employed. By keeping them employed, we ensure that our team and their families can benefit from health insurance, and they have enough money to feed their families. We would like to extend our thanks to everyone that rescheduled their bookings and that keep booking with us for future dates. We are sincerely grateful for your support.

We realise that the uncertainty around travel restrictions remain, therefore, we are offering more flexible terms for new bookings confirmed until 31st December 2021 2020 for travel dates until 31st December 2021. These terms apply for our Papua Explorers Resort as well as our Liveaboard Coralia.

Payment Policy:

  • 10% – deposit payment within 7 days of booking confirmation.
  • 90% – 29 days prior to arrival date.
  • When booking less than 29 days prior to arrival, we can only guarantee the booking after the full amount is paid.
  • Money transfer fees remain the responsibility of the guest.

Cancellation Policy:

  • Free cancellation until 30 days prior to arrival date or cruise start.
  • When cancelling 29 days prior to arrival or later due to pandemic related travel restrictions, rebooking is possible.
  • Ultimate rebook date for pandemic related rescheduling: 24 months from the original booking date. Rebooking is subject to availability.

Sincere thanks to our previous and future guests as well as our agents for their support and trust. We are all looking forward to diving with you in Raja Ampat when this is over. There is no doubt that the nature will benefit from restricted human activity and Raja Ampat will be even richer when we are ready to welcome you back for the best scuba diving experiences in the world.

 

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